Q & A

In today’s ever-evolving private club and resort landscape, the demand for dynamic, forward-thinking, and results-driven leadership has never been higher. Whether your organization is a prestigious country club, an elite golf club, a luxury resort, or a world-renowned yacht club, the caliber of your executive team defines your identity, your member and guest experience, and ultimately, your long-term success. At Customized Hospitality, we understand that executive recruitment isn’t just about filling a position—it’s about transforming your organization through leadership excellence.

Customized Hospitality is a globally recognized executive search firm with a laser focus on the private club and resort industry. Our proven expertise in recruiting top-tier talent for roles such as General Manager, Chief Operating Officer, Controller, Executive Chef, Director of Membership, Director of Golf, Clubhouse Manager, and more, makes us the partner of choice for clubs and resorts across the United States and around the world.

At the helm of our organization is Tiberius Adascalitei, a seasoned hospitality executive with over two decades of hands-on experience in luxury club management and a deep understanding of what it takes to succeed in this niche environment. Under his leadership, Customized Hospitality has become synonymous with excellence, discretion, and results.

One of the defining characteristics of Customized Hospitality is our limitless reach. While we are proudly based in the United States, our talent search knows no boundaries. Whether your property is located in New York, Palm Beach, Aspen, or halfway across the globe in Dubai, the Caribbean, or Europe, our team has the network, tools, and expertise to identify and secure the perfect executive fit for your unique culture, location, and operational needs.

Unlike traditional recruiting firms that cast a wide net and hope for a match, Customized Hospitality employs a personalized, boutique-style approach. Every search we undertake is tailored exclusively to the client’s vision, values, and desired leadership profile. We invest the time to understand your club’s history, mission, membership demographics, and future goals. Then, and only then, do we begin a highly targeted search designed to yield exceptional candidates—not just qualified ones.

Here’s what sets us apart:

• Industry-Centric Focus: We live and breathe private clubs and resorts. This specialization gives us a unique advantage in understanding the specific challenges, standards, and dynamics of your environment.
   
• Deep Candidate Vetting: Every candidate we present has been carefully screened, interviewed, reference-checked, and evaluated not just for skills and experience—but for cultural alignment, leadership style, emotional intelligence, and member-facing presence.
   
• Speed + Precision: Our streamlined search process is fast and efficient without compromising on quality. We understand that time is critical, especially when an executive seat is vacant.
   
• End-to-End Support: From writing job descriptions to negotiating compensation packages and onboarding support, we manage every aspect of the recruiting process so you can stay focused on running your club or resort.
   

The role of an executive in a private club or resort isn’t a standard corporate position—it’s a lifestyle. It demands a professional who not only possesses operational and financial excellence but also thrives in a social, high-expectation, service-oriented environment. Our recruiting process takes these lifestyle considerations into account.

We ensure that every placement is a harmonious match—not only in terms of expertise but also in personality, leadership style, and cultural alignment with your members and board of directors. This is the reason why our client satisfaction and retention rates are among the highest in the industry.

Today’s hospitality executives must be strategic thinkers, adaptable innovators, empathetic leaders, and ambassadors of your club’s brand. Tiberius and his team understand that—and have built a global network of vetted, proven, and highly sought-after executives who are ready to elevate your club’s operations, member experience, and financial health.

Whether you’re replacing a long-tenured leader, building a new management team, or preparing your organization for its next phase of growth, Customized Hospitality has the insight, connections, and commitment to deliver results that exceed expectations.

Your members deserve nothing but the best—and that starts with the leadership at the top. Trust Customized Hospitality to help you find the ideal executive who will lead with passion, precision, and purpose.

Contact Customized Hospitality today and let us begin a transformative search on your behalf. With Tiberius and his expert team by your side, you’ll discover how the right hire can unlock a new level of excellence for your private club or resort.

A Country Club with its own staff managers can greatly benefit from Customized Hospitality conducting training for their employees due to the specialized expertise and tailored approach that Customized Hospitality brings to the table. Unlike generic training programs, Customized Hospitality understands the unique challenges and opportunities specific to country club settings, such as maintaining high standards of service, managing diverse member expectations, and optimizing operational efficiency across various amenities. Their customized training modules can address these specific needs, offering practical strategies and best practices that resonate with the club's unique environment and goals. Moreover, Customized Hospitality's experience in hospitality training ensures that they can adapt their programs to fit the club's culture and enhance the skills of managers and staff alike. By leveraging their expertise, the country club can elevate service levels, improve staff morale, and ultimately enhance the overall member and guest experience. Choosing Customized Hospitality for training not only ensures relevance and effectiveness but also demonstrates a commitment to continuous improvement and excellence in hospitality standards within the club.

Having a seasoned professional conduct yearly training for all club employees is crucial for several reasons. Firstly, it ensures that staff members receive consistent updates on industry best practices, customer service standards, and operational procedures, keeping them informed and aligned with the club's goals. Secondly, such training sessions provide an opportunity for skill enhancement and knowledge reinforcement, allowing employees to stay ahead in their roles and adapt to changing member expectations. A seasoned professional brings valuable insights and expertise, imparting practical advice and real-world scenarios that enrich the learning experience. Moreover, annual training fosters team cohesion and morale, as employees feel valued and invested in their professional development. Ultimately, the club benefits from improved service delivery, enhanced efficiency, and a stronger reputation for excellence in hospitality. By investing in yearly training led by a seasoned professional, the club not only boosts employee competence and confidence but also cultivates a culture of continuous improvement that drives long-term success and member satisfaction.

At our country clubs, we understand the importance of flexibility and customization in training our staff to deliver exceptional service. We offer a variety of training formats tailored to accommodate the diverse needs of our team members. For general staff training, including servers, receptionists, and maintenance personnel, we utilize Zoom meetings and seminars to provide comprehensive education that can be accessed conveniently from any location. These virtual sessions ensure consistency and efficiency in delivering essential knowledge and skills. For key personnel such as managers and directors, we prioritize personalized, one-on-one training sessions conducted in person. This approach allows for deeper engagement, tailored guidance, and hands-on learning experiences that align closely with the specific needs and goals of our club. At the heart of our training philosophy is the commitment to adapting our modules to reflect the unique culture, challenges, and aspirations of our club, ensuring that every team member is equipped to contribute effectively to our commitment to excellence in hospitality.